"Which?" Conducts First Consumer Comparisons Of Reusable Face Coverings
As a result of the Covid 19 pandemic and efforts to contain the spread of the virus public wearing of face coverings is now the norm in many situations. But how effective are they?
It is important to remember that these face coverings are not Personal Protective Equipment (PPE) and should not be used as such. Face coverings are intended to minimise the risk of the wearer spreading the virus to others. Work place risk assessments will identify where PPE is required as opposed to face coverings, and BSIF (British Safety Industry Federation) has put together this useful selection tool to help you identify where and when it appropriate to use PPE or indeed a Face Covering.
When comparing Face Coverings Which? tested 15 different models discovering that the worst allowed 93% of potentially harmful particles to escape from the wearer.
While some face masks were able to block more than 99% of potentially harmful bacteria from penetrating the mask’s material and escaping, the worst only prevented 7% of these particles from escaping.
Which? is now urging manufacturers and retailers to “up their game” after three of the 15 face coverings it tested were branded as a “don’t buy”. The research revealed that masks with multiple layers are more effective than single-layer masks – but Which? said there is a clear trade-off between ‘breathability’ and how effective they are at filtration.
Natalie Hitchins, Which? head of home products and services, said there is a “huge difference” in quality between reusable masks sold in stores around the country and online.
While reusable fabric face coverings are not designed to block ultra-fine particles such as COVID-19, they are intended to help block larger droplets and aerosols breathed out by the wearer, who may be infected but asymptomatic.
Which? found the quality of instructions and advice on the face coverings was generally quite poor. Only a few products had clear and easy-to-follow guidance on wearing and washing the face covering. Concern was raised by Which that six of them didn’t state that reusable face coverings are not PPE or medical devices and seven did not explain how to safely use the mask – both of which are required by (voluntary) product standards.
#SupportIndependents - Spotlight on Miles Tool & Machinery Centre
We went out on the road to catch up with Troy Member of five years, Award-Winning Miles Tool & Machinery Centre (MTMV), in Yeovil, Somerset. Owner Michael Miles and his son Tom Miles shared some highlights of their journey over the years, and how their family business provides tooling solutions and great service for their customers….
How do you provide your customers with outstanding service that goes the extra mile?
“The business was started by my [Michaels] father back in 1970 and we are well known and established in the local community. We have an extensive range of products with a vast depth of stock and we pride ourselves as having extensive in-house product knowledge.
We have a fantastic onsite workshop where branded tools can be repaired – we are warranty and recommended repairers for several kajor suppliers including DeWALT, Makita, Metabo and Flex. If a local tradesman snaps off the drill bit in a chuck whilst in the middle of a job, they can pop into us and get it repaired on the spot.”
Why do customers choose to return to you?
“We have friendly and knowledgeable staff, which make you feel welcome when you enter the store. My [Michael’s] wife Sarah and children, Tom, Josie, and Davina all work for the business, along with a local team which has been with the company for many years – with some employees over 20 years service! We make a real effort to obtain products or accessories a customer is looking for, our customers have been coming here for years and we have watched their children and grandchildren grow into adults and come to Miles Tools for their merchandise too.”
How do you market yourselves?
“We promote via Google and social media (Facebook and Instagram) and have even recently posted on TikTok, We also product posters to advertise promotions and products and use local advertising for up to a 50 mile radius. We also have an annual show that is held in September each year at our site in Yeovil. That said many customers say they were recommended to us by existing customers – so word of mouth is also really effective”
Do you trade online?
“We have had an online site for 17 years which has been great for business. That said, we feel it’s vital to have a trade counter for customers to visit and have face to face conversations where we can provide full advice and support, this also enables customers to purchase appropriate accessories.”
Troy Members are UK family businesses, built up over generations, with proud histories offering unrivalled levels of customer service and instore technical product knowledge with access to over 400 suppliers and over 2000 brands – providing quality merchandise, at great value all from a local and trusted trader.
Keen to get the message out, Troy will be highlighting the benefits in buying from a Troy Member; being competitive on price, giving a professional tool shop experience and offering first class, after sales support from a familiar and friendly face. It will be pushing the flexible approach to sales, that only an independent can offer, their wealth of local knowledge, and a mutual ethos of supporting other independent businesses in their communities too – which is vital for keeping the UK’s local economies growing.
As part of a nationwide marketing campaign, Troy will be promoting all the amazing reasons to shop with our Independent Distributor Members including;
-Access to 400+ suppliers
-Access to 2000+ brands
-INSTORE TECHNICAL PRODUCT KNOWLEDGE
-A PROFESSIONAL TOOL SHOP EXPERIENCE
-GOING THE EXTRA MILE FOR CUSTOMERS
-ORDERS DEALT WITH SWIFTLY
-POST PURCHASE SUPPORT
– AFTER SALES SERVICE
All Troy Member Sites have been sent a taster pack (window stickers, trade counter displays, supplier logo leaflets, tote bags, Member Of Troy Digital Badge) as part of the Brand Awareness Programme and #SupportIndependents Campaign Troy is about to embark on in 2021 and beyond.
The Brand Recognition Programme and #SupportIndependents Campaign will see marketing strategy and tactics taking end users from awareness, to consideration to conversion
– Exeter Chiefs Sponsorship
– Digital and Social
– PR & Influencers
– Member locator
– The Trader quarterly magazine
– End User Digital Events
– End User Trade Road Shows
– End User Assets
£16 million funding announced for businesses preparing for 'No Deal Brexit'
The government has announced new grant funding worth £16m towards helping businesses train staff in making customs declarations and to help businesses that support others to trade goods to invest in IT
Businesses can get funding for the following:
• training that helps your business to complete customs declarations and processes
• IT improvements to help your business complete customs declarations more efficiently
You can use the funding to reimburse what your business has spent on relevant IT improvements and training since 31 July 2019, as well as in the future.
The funding is open to businesses that are established in or have a branch in the UK when the grant is paid to you, and for those that have not previously failed to meet tax obligations.
To apply for the grants, your business must either complete customs declarations for yourself or someone else (or intend to in the future) and you must import from or export to the EU.
Funded training must give you or your employees the skills to:
• complete customs declarations
• carry out customs processes – this can include relevant training in safety and security
• help other businesses with import and export processes
The grant will give you up to 100% of the cost of training for your employees, up to a limit of £2,250 for each course. It will also cover the cost of training you run internally, up to a limit of £250 for each employee on the course.
The grant funding can also be applied to international trade qualifications run by the Institute of Export. It’s simple to apply for the Grant;
- Find a course or qualification that you think works for you
- Register for an account with PwC and apply for a grant here
- Receive a grant offer letter
- Book & pay for the training course or qualification
- Submit claim form through your PwC account with proof of payment
- Your funds will be paid within 30 days of your claim
To find out more information, click here https://www.export.org.uk/page/CustomsGrants
Or contact Sarah Revell, Communications Manager at Troy UK for further information
Are you ready for Black Friday?
‘Black Friday’, the last Friday in November, has become a well-known retail event in the UK over the last few years, with more and more traders jumping on board to entice customers into both their online and physical stores.
If done well, this promotion can boost your business in a variety of ways…
Advertising your ‘Black Friday’ deals in advance can build anticipation and allow time to generate valuable word of mouth momentum. Also, strategically discounting choice products can increase footfall and online presence tremendously and boost the prospect of secondary sales by raising awareness of other ranges that are stocked. Longer term, you can gain a reputation for your ‘Black Friday’ deals by demonstrating that smaller, independent businesses can compete with larger chains – you’d be surprised at how people remember a great deal!
- Be realistic about price, if it is ageing stock that will carry on sitting there taking up space, this might be the right time to drop the price and clear the products.
- Reward your loyal customers. Black Friday deals are for all customers, but is there a way you can look back and see if a customer shopped with you in the last year and give them a little something special?
- Plan your offers in advance, but be prepared to make a change if something else looks a more popular deal.
- Give plenty of notice and market your deals through all channels: online, e-bulletin, in-store
- Train your staff to talk about the deals and build awareness well in advance.
- Drip feed details of the offers to encourage your customers to keep checking in
- Use a range of offers: ‘Get 40% off’, ‘Buy-1-get-1-free’ & ‘Free product with every purchase’
- Position offers in proximity to ranges that you’d like to push (both online & in-store)
- Offer flexible returns
- Extend your deals until the following Monday
Finally Black Friday and the frenzy around it is not for everyone, and understanding the long-lasting impact of Black Friday is important to make a decision on if it is for you and your business. By participating in Black Friday your customers might hold off buying from your business as they wait for your substantial discounts which could harm cash flow, you could even stand out by refusing to get involved in Black Friday.
Remember, you don’t need to offer a flat discount on all your stock, a few key products can make a huge difference to your sales. If you feel uncomfortable about the mass consumerism linked to Black Friday, you could consider associating your brand with a good cause and give a portion of the discount to charity.
If you would like further advice on how best to promote your Black Friday discounted products ready for 29th November ’19, please contact Sarah Revell, Proposition Development & Communication Planning Manager on 01392 576423 or email email@example.com
ATA Garryson Ltd & Karnasch Professional Tools GmbH | New Release
Be Enthusiastic About Reducing Plastic
Both the government and consumers are piling the pressure on companies to reduce their plastic consumption. With small businesses looking to increase their online sales, packaging is a significant area where they can be doing more to reduce the use of plastic.
A common frustration for consumers is the amount of packaging used to transport their purchases. Have you received a small product, packaged in a large box containing excessive amounts of plastic, non-recyclable filler? Not only does it strike you as wasteful, you need to consider whether to recycle it or just stick it in the bin. It’s rubbish, literally.
It seems not even online retail giants, Amazon, aren’t immune to scrutiny, with customers famously taking to social media to complain about their careless parcelling. While Amazon is undoubtedly large enough to weather the storm, and even turn this criticism to their benefit, smaller independents can’t afford to risk this kind of negative publicity.
Sainsbury’s supermarket has been down in the polls over the years for their lack of action in plastic packaging reduction. Recently, however, they’ve launched a campaign pledging a 50% reduction of their plastic packaging by 2025. This is a smart move by Sainsbury’s, dispelling their previous criticism and no doubt leaving their historically more eco-friendly rivals scratching their heads about how to launch a more enthralling and original initiative. Being proactive, rather than reactive, puts you in a much stronger position.
There’s a new generation of customers emerging who expect more than just value for money – and being eco friendly is at the top of the list. Make sure you consider this, as it could affect your business. Working towards quality assurance and ISO accreditation with reducing plastics could retain customers, attract new ones and tenders.
• Research greener packaging alternatives.
• Start small, but switch non-recyclable items first.
• Train your staff in reducing packaging and reuse where possible.
• Keep a range of box sizes in stock to accommodate the varying sizes of product.
• Add a clear reuse, recycle message on your packaging to encourage customers.
• Don’t overfill with filler – and make sure it’s biodegradable paper or card.
• Remember the less obvious packaging items like tape and labels.
• Consider offering your regular customers a packaging return/reuse service.
• Shout about it – Wear your eco-friendly policy as a badge of honour.
There are many packaging products on the market that you can change to have a significant positive environmental impact such as: boxes, tape, filler, pallet wrap, jiffy bags/tubes, strapping, wrapping, labels and tags. Speak to your packaging supplier about looking at cost effective, eco friendly alternatives. Make them aware that being environmentally friendly is important to you and your business, and that if you’re not satisfied you’ll need to look elsewhere.
If you’d like to share your experience of switching to plastic-free packaging or your business’ new approach to becoming environmentally friendly, please contact Sarah Revell on firstname.lastname@example.org
BEIS Updated Rules of Origin products
BEIS have released updated guidance on tariffs and rules of origin of products.
Recent feedback demonstrates that many businesses are struggling to understand the Rules of Origin in relation to trading with the EU.
In relation to trading post Brexit and the application of the UK EU Trade and Cooperation Agreement, BEIS have produced the below materials:
BIZ Launch New Brennenstuhl Catalogue & Winter Essentials
With over 60 years’ experience, Brennenstuhl continues to offer high quality, premium products that make your everyday life easier. Their portfolio includes power distribution products such as cable reels, extension leads, work lights, site lights, torches and smart lighting, as well as key and specialist items.
They are dedicated to quality and to meeting todays’ consumer requirements, and to support this they have a research and development team which works alongside their cable reel and extension lead factory in Tübingen, Germany.
Innovation leads to the development of products using the very latest materials such as the Everbright SMD LED’s used in the site lights, the Superflex drums on the cable reels along with the Cable Pilot and Bretec features and benefits, to name but a few.
BIZ has been working closely with Brennenstuhl for many years now and distribute the range throughout the U.K. from their warehouse in the midlands.
This Autumn sees the launch of a host of new products and ranges in key sectors of the market which are featured in the Brennenstuhl catalogue.
BIZ Power Tools are just launching their Winter Essentials promotion to provide Troy & THS members with new sales opportunities between now and 31st December and help recover profits from earlier in the year.
Working closely with key suppliers, the promotion covers a wide range of Power Tools, Power Tool Accessories, Lighting, Cable Reels, Ladders and much more.
BIZ Power Tools – Open Again To Support Troy & THS Members
We are delighted to report that BIZ Power Tools are again open and very much looking forward to supporting Troy and THS members as the U.K. starts to get back to business again.
New social distancing and working practices have been and are continuing to be, put in place to protect and safeguard our Sales Office and Warehouse teams. Some of this work is ongoing and we are currently not back to full staffing levels. Carriers throughout the U.K. are stretched and at present we will be quoting 72hour delivery. Goods may arrive much quicker, even next day, but we cannot guarantee this at the moment.
Whilst we will continue to deal with your enquires as quickly and efficiently as possible, now may be the ideal time to take advantage of our fantastic B2B facility. Not only can you place orders 24 hours a day, this extremely effective Business support tool will provide you with a vast amount of information to support, market and develop your business at the touch of a button. It will save you time, provide instant answers and information for your customers, help you with ‘Free Marketing’ to drive sales, enable you to check invoices and statements, as well as create professional quotes to pitch for new business. In addition to all of this, there are the following three key benefits:
1. It’s FREE – all you need to do is to send an email to email@example.com with your company details and we’ll do the rest. Please add a name and contact number if there are any questions.
2. It works on the same format as the TOOLBANK B2B, so if you or your staff are familiar with this, there is nothing new to learn.
3. B2B customers get exclusive offers that we can’t always run out to everyone.
All brands are featured on the B2B, so you’ll be able to access up to date information on Bosch, Makita, Evolution, Panasonic, Paslode, Batavia, Brennenstuhl and others instantly, enabling you to quote your customer and secure the order.
We have excellent stocks and an enthusiastic team who look forward to supporting all Troy and THS members to maximise every sales opportunity they have.
With Many Thanks,
BIZ only deal with bona fide retailers and merchants. We do not have an end user website and do not trade directly with consumers – if you don’t get the sale, we don’t get the sale.
BOLTON WANDERERS FC PUTS DICKIES’ LATEST RANGE TO THE TEST
Global workwear brand Dickies has teamed up with Bolton Wanderers FC to test its new Advanced Waterproof Technology (AWT) range at the University of Bolton Stadium.
Dickies Workwear has outfitted stadium ground staff, security and maintenance staff with clothing and footwear from the range, which is designed to guard the wearer against the elements. Featuring materials that repel rain, sleet and snow while remaining breathable, AWT products were considered especially useful for the ground staff who work outside every day caring for the pitch.
“With the weather in constant flux with rain, hail, wind, freezing temperatures and even snow, it can be quite challenging to work in and play at the home of Bolton Wanderers FC, so this was an ideal opportunity to put our new AWT range to the test,” said James Whitaker, Marketing Director at Dickies Workwear.
“Not every piece of workwear or outerwear is suited for that level of punishment, but what Dickies Workwear does well is craft tough, no-nonsense workwear at a price everyone can afford that can stand-up to the outdoors. We’ve had some great feedback from the staff at the club who enjoyed trialling our new range.”
Items worn by ground staff at Bolton Wanderers FC include the Dickies Winter Jacket, which features an exceptionally high level of waterproofing (10,000 mm) while also being breathable – making it an ideal option for working outdoors in bad weather conditions.
Chris Simm, Head Groundsman of Bolton Wanderers FC, said:
“The ground staff, security and match day staff have a lot riding on their shoulders given the level of work that goes into making sure our facilities perform. Our workers need to feel comfortable and protected and we know Dickies Workwear provides exactly what they need to make sure they’re able to stay focused on game day.”
The University of Bolton Stadium is a natural partnership for Dickies Workwear as its outdoor setting is well-known for having unique, weather-related challenges. In addition to outfitting workers, the partnership includes Dickies Workwear being featured in-stadium throughout the season via digital signage and advertising, as well as in the official game-day programme. Dickies will also have a presence within various digital platforms, including https://www.bwfc.co.uk/, the team’s Facebook page and more.
Find out more about the hard work that goes into maintaining the pitch and grounds at Bolton Wanderers FC by watching Dickies’ video here (which was filmed prior to the Covid-19 outbreak): Video Link
About the Bolton Wanderers FC
The historic Bolton Wanderers FC, established in 1874 as Christchurch FC before adopting its current name in 1877, is one of the founding members of the Football League in 1888. The Club won three FA Cups in the 1920s and once again in 1958 when they beat Manchester United 2-0 at Wembley. It enjoyed a prolonged spell in the Premier League in the 2000s during which they featured in two European campaigns.
More information is available online at https://www.bwfc.co.uk/
About Dickies Workwear
Dickies Workwear, has provided workers with durable, functional and comfortable workwear since 1922, pioneering such iconic styles as the Redhawk coverall. A brand of VF Corporation, the Dickies Workwear brand portfolio continues to evolve and today includes modern apparel, footwear and accessories for men, women. The brand’s range of products are available in more than 100 countries, allowing individuals around the world to experience the performance of Dickies®. For more information, visit www.dickiesworkwear.com
British Safety Industry Federation - Why should your business join?
As members of The British Safety Industry Federation, Troy UK sees first hand the value membership brings. By choosing to become a member of the BSIF we are recognising that health and safety is of paramount importance and want to encourage all members seeking a competitive advantage in the PPE market place to consider BSIF membership;
- Give buyers and end users confidence in your supply chain diligence when it comes to PPE.
- keep up to date with how to remain compliant in a changing regulatory environment.
- Provide yourself peace of mind in an ever increasingly litigious world
- Indicate your credibility in the PPE marketplace
- Compete confidently as an independent distributor at a national distributor level through displaying your BSIF Safe Supplier Shield.
All Troy UK members considering selling PPE should reflect on the importance of BSIF membership for the following reasons…
Win more business
End users and businesses seeking tender fulfilment often use British Safety Industry Federation website to research and source an accredited supply chain as they know those listed are trustworthy and compliant suppliers, alleviating the need to trawl for compliant suppliers.
De-risking your business, become part of BSIF
Particularly with overseas suppliers, you may be victim to a golden sample at first, or indeed your overseas supplier could cheapen the product to improve their margins over time. To police this is a very important job and could be time consuming and expensive to your business. Becoming a member of BSIF will take care of this for you.
Get the internal business systems in place to remain compliant when selling PPE by default through membership to the BSIF.
New legislation came about in 2016 evolving from a loose directive, outlining that responsibility lies with all ECONOMIC OPERATORS to comply with PPE supply chain standards. The new terminology ‘ALL ECONOMIC OPERATORS’ now places responsibility for compliance throughout the entire supply chain manufacturer, wholesaler to distributor. To keep you compliant and your business away from risk, BSIF membership will provide spot checks of products and on site checks.
As part of the BSIF membership and it’s registered Safety Supplier Scheme you will get
1. To affiliate to the BSIF accreditation shield.
2. Receive an annual spot test of products
3. A BSIF Representative completing a regulatory obligations check sheet on site (usually 1.5 hours signed off by both parties)
4. Members can proudly display their Shield Logo indicating Supplier Credibility, providing another necessary tool for a smaller independent distributors to complete at a national / big business level.
5. The opportunity to put your customer facing staff on a Safe Supplier Accreditation Course which is an Ofqual level 2 publicly recognised course. Free for the first ten Troy members!
6. Send a clear message to your customers / end users that you take safety in supply chain seriously and are a reputable sustainable partner.
So how can I get involved?
Competitive fee structures with discounts for Troy Members
Speak with Wendy Perkins or Sarah Revell at Troy UK to discover the value you can add to your business with a BSIF membership.
Brush Up On Your Cyber Security
Do you know how secure your business is online?
Well we have come across some fantastic police delivered webinars for you to sign up to, which will give you a better understanding of the importance of cyber security – and great news, they’re absolutely FREE. While these are primarily targeted at business managers anyone can register, so if you can’t make it, be sure to get one of your employees on board.
Tuesday 24th November – Defending against Phishing
Tuesday 1st December – A Guide To Ransomware Protection
Tuesday 8th December – Preventing Online Fraud
Tuesday 15th December – Video Conferencing Services
For more information on:
- Cyber Security Small Business Guide gov.uk
- How to improve your cyber security, affordable, practical advice for businesses
- Tips on backing up your data
Tips on protecting your organisation from malware
- Keeping smartphones and tablets safe
- Avoid Phishing attacks
BSIF : How EU Brexit Deal Affects PPE?
As a member of The British Safety Industry Federation (BSIF), Troy is dedicated to bringing members important up-to-the-minute information and changes to PPE standards & legislation now the UK has left the EU. Please see below important information direct from PPE experts at BSIF…
BSIF EU Brexit Deal Summary
“You will doubtless have heard that the UK and the EU have reached agreement on a “trade deal”. The “deal” of course includes Personal Protective Equipment and I wanted to make it clear to all, that while the deal is welcome, in that it includes no new tariffs or quotas, it does not include mutual recognition of product conformity assessment.
Therefore the UKCA and UKNI conformity assessment regime, replacing CE marking has now come into force under the guidance that we have communicated over the past 2 months, the latest of which can be found at https://www.gov.uk/government/publications/personal-protective-equipment-enforcement-regulations-2018
The UK Government has not yet published much detail on the deal itself but you may find the brief EU summary highlighting no mutual recognition on conformity assessment useful. It can be found at https://www.bsif.co.uk/wp-content/uploads/2021/01/Brexit-Deal-and-absence-of-mutual-recognition-on-conformity-assessment.pdf “
Member Bulletin Update in Easement 2020/403
“BSIF would like to make you aware that the Office for Product Safety and Standards (OPSS) have just published further guidance on the application of the EU Easement Recommendation 2020/403.
This time the guidance does not differentiate on “scale” it is for all manufacturers, large and small interested, and involved in the placing on the market of COVID 19 related “PPE”.
Essentially the guidance gives notice on the termination of the easement arrangements and the requirement for full resumption of conformity assessment, type approvals and quality assurance procedures in line with EU Regulation 2016/425.
In summary, for PPE placed on the GB market the easement arrangements end on the 31st of March 2021 and for product sold or donated to the NHS in England, Scotland and Wales easement arrangements end on the 30th June 2021.
For Northern Ireland, which will remain in regulatory alignment with the EU, the Recommendation remains in place.
Please note: if you are a manufacturer based in Scotland placing PPE on the GB market, then full conformity assessment will apply and be required from January 1st 2021. I do not in any way pretend to be a constitutional expert but this anomaly arises because the legislation laid before the UK parliament on the 9th of December in order to extend easement 2020/403 beyond the end of the UK / EU transition period, (The Personal Protective Equipment (Temporary Arrangements) (Coronavirus) (England) Regulations 2020) was done under devolved powers. The Government legislated for England and the Welsh Government followed for Wales. The Scottish Government is considering following, but has not at this point done so. Therefore for economic operators in Scotland different rules apply.”
BSIF Registered Safety Supplier Scheme named as finalist in OPSS Awards
BSIF were delighted to be named as a Finalist in the OPSS Regulatory Excellence Awards 2021. The awards celebrate outstanding achievements in supporting businesses and protecting consumers, contributing towards fighting coronavirus, rebuilding the economy, and unleashing innovation.
The BSIF put forward the Registered Safety Supplier Scheme as the entry and it was duly named as a finalist in the hotly contested Product Safety category.
The Mission of the scheme is to provide assurance to users that only compliant and correctly performing products are being supplied through a capable, educated, competent supply chain. The scheme provides a recognised route to enable a member to demonstrate compliance and due diligence.
The RSSS is open only to members of the BSIF, and a mandatory requirement for all members engaged in PPE manufacturing, marketing and supply. New members to the BSIF need to work towards achieving Registered Safety Supplier Scheme status within the first 6 Months of BSIF membership.
A Registered Safety Supplier Scheme member…
- Formally declares and commits to selling only Certified PPE and safety products that perform to claims made
- Ensures that they meet all the responsibilities of the PPE Regulation (EU) 2016/425
- Submits their products to random independent performance testing
- Commits to having their customer facing staff educated and accredited in the Safe Supply Course
- Maintains a company Quality Policy
- Holds necessary authorisation for service provision
- As a Federation member trades honestly and ethically
On hearing the Registered Safety Supplier Scheme had been named as a finalist BSIF CEO Alan Murray said;
‘We at BSIF are delighted to hear that the RSSS has been named as a finalist, the excellent work of the scheme through the members involved with it is helping to ensure that critical products such as PPE and safety equipment meet their regulatory requirements which helps to keep the UK workforce safe while also contributing to a fairer marketplace which helps to keep people safer every day’
The Health & Safety Event 2021
The Health & Safety Event showcases the latest products and services from the industry and is the meeting place for anyone responsible for running a safe and efficient workplace. The event has grown to be the fastest growing exhibition in its sector, attracting the UK’s largest decision makers and specifiers looking for product information, solutions and best practice.
Date: 7th – 9th September 2021
Location: NEC, Birmingham
Interview with the new Registered Safety Supplier Scheme Audit & Compliance Assessor – Luke Neale
Hello Luke, thanks for joining me in this discussion, congratulations on making it through the first six months of your role as Audit and Compliance Assessor for the Registered Safety Supplier Scheme here at BSIF!
I wanted to discuss your experience of BSIF and how your work over the past six months has shaped the RSSS.
How much did you know about the RSSS before you joined BSIF?
I had a really good knowledge of the RSSS and the audit process before joining because the company I worked for previously are members of the RSSS and it was my responsibility to conduct the audit, so I experienced two audits from the ‘other side of the desk’ before joining the Federation.
Could you tell us a bit about your role and how an additional Auditor benefits the RSSS?
With a membership of over 300 organisations each requiring an annual audit, it was a challenge for the team to conduct all of the audits as well as invigilating the final SSA exams and also dealing with the many day-to-day enquiries from our membership and external organisations. I was primarily brought on board to conduct Audits and respond to enquires our members may have in relation any number of topics, such as the various standards in place covering PPE, testing, documentation, certification and UKCA to name a few. I genuinely love my job and enjoy engaging with our members each day.
I’m really looking forward to the networking event this year – it’s going to be a fantastic opportunity to meet our members and get together with the BSIF team!
After six months working within the scheme has anything surprised you?
I’ve been pleasantly surprised by the depth of knowledge & level of expertise that our members have within the PPE Product & Service sector as well as the safety industry in general.
What has been the biggest challenge for you in regard to the RSSS throughout the last six months?
There have been various challenges for me since joining the BSIF, obviously the pandemic has had a massive impact on our members in many ways, and the reduced staffing levels and remote working situations have been a challenge to the audit process. The regional and national lockdowns have prevented the final invigilated Safe Supply Accreditation course exams taking place, but I’m pleased to say we are in the process of arranging these exams now, so if any of our members are in the position to sit their final exam, I would encourage them to get in touch so we can make arrangements to invigilate.
UKCA is also representing a challenge for our members as they try to get to grips with their obligations in relation to the transition from CE to UKCA.
Another strange aspect of joining BSIF when I did is that I have yet to meet all of the team or visit the head office! I hope to do so before too much longer.
Has your perception of members changed since you started here?
It has – whilst I already held the view that our members were committed to the RSSS, conducting the audits and engaging with our members has shown me just how dedicated they are to the supply of compliant safety products and services.
How do you think the RSSS helps the marketplace and general standard of H&S in UK workplaces?
Earlier in the year, Roy Wilders and I conducted a ‘Supermarket Sweep’ where we had one hour to source as much PPE from non-members as we could. I bought motorcycle clothing, protective gloves, safety footwear, Hi Vis and flame retardant clothing. I have to say, the results shocked me – for the most part the products were supplied without any of the required documentation – Declarations of Conformity, User Instructions etc. and when these were requested from the supplier, more often than not we were met with silence. Some of the products tested didn’t perform as claimed either – I tested a glove claiming to be cut level F and it only achieved level B – needless to say these products and traders have all been reported to the relevant Market Surveillance authorities.
I’m pleased to say that we don’t have any such issues with our members, and the audit verifies their status as a fully compliant supplier of safety equipment & services. In short, membership of the scheme makes the marketplace safer and in turn saves lives.
Do you find enthusiasm for the scheme from the companies you audit to adhere to the scheme?
In all honesty, the members of the scheme wear the Shield of Protection with pride – without exception all of our members are eager to ‘do the right thing’ in terms of the relevant legislation and the systems many of them have in place are really impressive.
What advice can you give to people looking for a supplier?
The BSIF/RSSS website has an excellent search feature where you can filter by product type or service, these can be found by visiting www.registeredsafetysupplierscheme.co.uk
What is involved in an RSSS audit?
As many of our members will attest, the audit process is relatively quick to do and really straightforward – we make checks to ensure that the member is aware of their obligations under the relevant legislation and that they have correct and relevant systems in place. Where relevant we also perform an indicative test on PPE to verify the claims made through a UKAS approved lab.
How important do you see the role of the Safe Supply Accreditation in helping to raise the standards of PPE/Safety equipment sellers?
The role is crucial, educating those selling PPE/safety equipment is key to improving the supply chain, all RSSS members commit to having their customer facing staff trained in safe supply, the qualification teaches them their obligations in regards to the supply of the product, knowledge they can then pass on to customers when helping to select appropriate PPE/Safety equipment.
Why do you think the RSSS has become so important firstly to companies that operate within the PPE/Safety product and service sector and secondly to those that purchase PPE/safety products and services?
Simply put, by using a member of the RSSS you can be sure that the product you are buying is safe and fully compliant.
What’s next for the RSSS? How do you see it developing?
We often ask for feedback from our members during audits to see if there are things we can do better or differently to give them the most value from the scheme – we always take their comments on board and we will be looking to incorporate some extra features in the coming year to give the members more value and to make the scheme more robust.
BSIF...UKCA Deadline Extension
In response to industry lobbying, the UK Government has just extended the deadline by one year, through until the 1st of January 2023, for the placing on the market of CE marked product to still be acceptable in GB (England, Wales and Scotland). The link below is the updated guidance just published.
This html text is the only guidance available at the moment, with product specific information (including PPE) still to be created.
While this extension is very welcome and will help to avoid the difficulties in the short term, we would advise against any relaxation of efforts in ensuring that your products are appropriately UKCA marked with the relevant UK Approved Bodies. I am told that this is the final extension that will be granted!
Northern Ireland guidance remains as was previously published in December 2020.
We will keep you updated on any other developments
Chief Executive Officer, BSIF
Business Excellence Forum - Unique Discount Code For Members
Click below to view full details of this event
Please Quote ‘TROYMEMBER20’ to receive 20% discount
Celebrating The Ingenuity of the Tooling Industry... TMB Innovation Award
The TMB Innovation Award was created back in 2013 to recognise and celebrate cutting edge technological advances and excellence within the tooling industry. Seven years on and this now coveted prize attracts nominations from brands that are both household names and from lesser known, smaller and specialist, manufacturers. These compete against each other, at the TroyTHS annual show at Silverstone, and are judged not on the type of product but on the innovative technology behind it.
As this is a TMB award, it is open exclusively to Troy Suppliers.
In order to enter the product must;
- have been released no earlier than the last quarter of the previous year
- have unique selling features.
A vast array of products has been entered over the years, including power tools, abrasives, PPE and more. Each nominated supplier gives a short presentation at TMB to a diverse panel of judges, with expertise in the tooling sector. The winner is then deliberated and announced later that evening at the TMB after-show gala dinner.
Troy is keen to drive technological advancement, research and design, so is adding more value and recognition to this already beneficial accolade. This year, as well as receiving the award itself and being recognised within the group, we are providing the winning product with an enhanced promotional campaign. This will include a Troy designed advertorial, to appear within an up-and-coming issue of a well known industry magazine, a prominent banner feature that will run all year ‘round on the Troy website and a full press release created by TroyTHS, to be sent to other tooling industry related media outlets. And more…
If you’re interested in attending
the TMB Innovation Award presentations at TMB on Thursday 19th
March, ‘20, please visit the TroyTHS Presentation Area, in Hall Suzuka at 2pm.
Chicago Pneumatic - Helps Father and Son Steam Ahead!
Restoration of an AVELING & PORTER ‘C’ TYPE STEAM ROLLER 8 TONS, BUILT 1923, WORKS NO.10677, REG PD 6410
The Aveling & Porter ‘C’ Type Steam Roller was new to Frank Harris Brothers of Guildford. Built in 1923 this 8-ton beauty with Works No; 10677 Registration NO: PD 6410 was put into service. After some 30 plus years it was then in 1958 saved for preservation. Derek Petty of Berkhamsted purchased it many years later and continued to rally it until 1974.
In 1975 it was then acquired by Dave Harrower, who had previously restored a 1908 William Foster Steam Engine that had belonged to his father who owned a petrol garage. The garage had struggled to sell petrol at the time until Dave’s father placed the Steam engine on the forecourt and sure enough customer pulled in to see it. Many years later when the garage closed Dave asked his father if he could have the engine and was told ‘if you can move it you can have it’ and to this day Dave still has the engine that is now a 2018 project for refurb.
The Aveling & Porter was in a poor state due to heavy rust and corrosion to each tender side and boiler tank and many other parts. It was stripped down completely for restoration to begin.
It was 1984 when restoration began, and this was carried out by Dave and his son Paul Harrower (who was raised on such projects from a young age) many years on the restoration ensued on the project. This was no mean feat as they literally built an entire workshop to house the project. This itself was not without its problems as in the roof of the workshop was blown away into a neighbouring field during the severe storm of 1987.Dave and Paul were not deterred, and they pushed on and scoured the country for various old lathes and milling machines suitable for the project.
They had to make many of the BSW bolts themselves as these bolts simply are no longer available. They made bearings and bought a huge squeeze riveting machine to set the required hot rivets. Many engineering practices from the past were bought back into use as this was the only way to authentically complete such a restoration. Then in September 2015 the restored Aveling & Porter had its first steaming!
Chicago Pneumatic became aware of this amazing father and son restoration project by a chance meeting with Paul Harrower and immediately wanted to help them in some way and donated several Ex Demo tools to for ongoing maintenance and indeed for the 2018 future restoration of the William Foster Steam Engine, and a 1957 Fordson Major tractor project. Paul has already started using the tools like the CP7125 Needle scaler to clean the firebox in preparation for the PD6410 going into winter hibernation under lock and key before 2018 Steam Rally’s begin.
The CP9120CR Grinder proved useful on the early stages of work on a boiler plate whilst the CP9790 Drill was used to put two pilot holes in each side on the engine mounting plate for low loader and then the CP7748 ½” Impact Wrench proved ideal for bolts on the mounting plate. The CP7732 Ultra Compact ½” Impact Wrench has also been used to remove the chassis bolts on the Fordson Major.
Children In Need 2017
To raise money for Children In Need this year staff took part in our ‘Pyjama Day’
We are spending the day in PJ’s and enjoying a few treats along the way, including cakes, chocolate and snacks.
The total amount raised was £88.50.
Click Here To Check Out The Website Dedicated To TMB
The brand new TMB site is now live!
NEW for 2018 will be the ‘TMB Website’ where once registered to attend you will be able to log-in
and see all the information you will need relating to the event, news, additional features and view your booking details.
Climbing The FastGrowth 75 Ladder
Recognising the South West’s top developing businesses, FG75 is an initiative that’s coordinated by The Western Morning News and provides a snapshot of the region’s economy. We are delighted to have moved up the Fast Growth 75 list, from 60th in 2017 to 47th in 2018, and being among both globally recognised and more locally known companies of such a high calibre is a real triumph – that said of course our aim is to further improve our position again this year.
‘To be on the Fast Growth 75 list, companies need to have two key attributes:
- To have absolute focus on the needs of the end customer/consumer
- To be dynamic in key decision-making and implementation
The list is compiled based on the average sales growth across the last four years of publicly reported results. It recognises those companies that have not stood still but have been driven to take on new opportunities to deliver real growth.’
Left: Paul Kilbride CEO of Troy UK with Ian Brokenshire, Senior Partner of KPMG in Plymouth
Competitor Analysis Issue 1
Welcome to our inaugural competitor analysis, where you can find competitor updates and industry developments relevant to your business.
As this is issue 1 we welcome thoughts and feedback from members and hope to release these documents on a quarterly basis.
Congratulations Safe Stock Solutions Ltd On Winning The Best VMI Provider Award ...
We are excited to announce that Safe Stock Solutions Limited, part of the Troy Group, has won the award for Best Vendor Management Inventory Provider UK, at the Corporate Vision small business awards. The team is delighted with the result and extend a huge thank you to its loyal customers for their support.
All vending systems are designed with a ‘Best Fit’ approach and specifically sourced, which ultimately has lead to the team winning this award! Safe Stock has some amazing products on offer within its range of inventory solutions, some of which are yet to be announced – so watch this space as more information will be released in the coming weeks.
A huge congratulations and well done to the team at Safe Stock on its dedication & hard work! #strongertogether
Congratulations To Rothwells!
The Rochdale Business Awards is annual event – black tie awards evening and is attended by 300+
This is the fourth time Rothwells have entered the “Business of the year category 1-5M”– the 2ndtime they have been nominated – BUT the 1st time they have ever won !!
This year Rothwells also put forward an “employee of the year, Dale who actually started with them as an apprentice 2 years ago and has progressed year on year.
Huge congratulations to Chris and his team!
Corona Virus, riding out the panic / economic crisis planning.
Brad Sugars, CEO of Action Coach – has shared a webinar on business planning and a possible economic crisis regarding Corona Virus.
The stock markets are falling, oil prices are plummeting, people are getting quarantined… unless you are selling toilet paper or sanitizer, your business will need to make some changes. But this isn’t just about the survival of your business, it’s about being ready for the economic shift that’s started. While it’s completely understandable to be worried, your best bet is to channel that anxious energy and get prepared NOW
Brad provides practical tips on;
– Crisis cycles
– Communication with customers
– Virtual meetings
– Loss of footfall
– Online and deliveries
– Staffing changes
– Credit and accounting
– Change management
Countdown to Christmas with new limited-edition Draper Tools advent calendar
Whether your customers love it or loathe it, this year has seen a nationwide interest in DIY. With more time spent at home, DIY projects around the country were taken on, leaving many in need of new tools. In fact, a quarter of the UK’s homeowners say tools and DIY supplies are likely to be on their Christmas list this year*. So, why not fix Christmas for your customers with the brand new Draper Tools advent calendar?
Give your customers the ultimate Christmas countdown with this limited edition calendar, featuring 49 specially selected tools hidden behind 24 doors. Simply open each door throughout December to build a handy Draper toolkit in time for the big day.
Building on the success of last year’s sell-out advent calendar, which received widespread media attention, this year’s model features an all new toolkit inside. It’s the perfect pre-Christmas gift for new DIY enthusiasts and seasoned home-improvement pros alike. The tool kit inside has broad appeal and would be useful for anyone around the house, garage or even at work.
The calendar includes a measuring tape, adjustable wrench, a selection of pliers, hex keys and a ¼” hex magnetic screwdriver with 31 different insert bits – all contained in a sturdy case to keep everything safe and organised.
Each Draper Tools advent calendar contains:
- 1x 2m Measuring tape
- 1x 100mm Adjustable wrench
- 1x 115mm Combination pliers
- 1x 115mm Diagonal pliers
- 1x ¼” Hex magnetic bit driver
- 1x ¼” Hex 60mm magnetic bit holder
- 9x 25mm PZ TYPE insert bits: No.0, No.1 (x2) No.2 (x4) and No3 (x2)
- 3x 25mm Cross slot insert bits: No.2
- 4x 25mm Plain slot insert bits: 3, 4.5, 5.5 and 6.5mm
- 7x 25mm DRAPER TX-STAR insert bits: T10, T15, T20, T25, T27, T30 and T40
- 3x 25mm Square insert bits: No.1, No2 and No.3
- 5x 25mm Hex insert bits: 2, 3, 4, 5, and 6mm
- 10 x Hex keys: 1.5, 2, 2.5, 3., 4, 5, 5.5, 6, 8, 10mm
- 1x Storage case with EVA insert
Christmas is the season of goodwill and giving, that’s why for every advent calendar sold, Draper Tools is donating £1 to NHS Charities Together in recognition of all hardworking NHS heroes who have done so much this year.
For more information details visit www.drapertools.com (stock no: 19777) or contact your Draper Tools Area Sales Manager.
and trade enquiries visit: www.drapertools.com.
Advent calendar RRP: £35, see www.drapertools.com for all the details.
*source Draper Tools survey, conducted by OnePoll August 2020, sample size: 2,000 UK homeowners.
About Draper Tools:
The family business that’s been supplying the nation with tools since 1919.
Draper Tools is a leading distributor of hand and power tools. Established in 1919 by Bert Draper, the company is now over 100 years old and is still family owned and run today. Draper Tools prides itself on the range, quality and value of its expanding portfolio which includes over 10,000 quality products. Product categories include automotive, construction, engineering and many more. Draper Tools products are available through a wide range of stockists both online and in stores. For more information, stockist details
Covid-19 Updates From Suppliers
For the most up to date news on all of the Troy THS Group suppliers. Please check out their supplier profiles. All updates from today referring to Covid-19 (Corna Virus) will be added to their profiles, along with inclusion in Friday operational emails.
Diversifying into PPE - are you maximising sales to the customers you already have?
We all know it’s difficult to get new business, but are you maximising sales to the customers you already have?
Diversifying into PPE could be the answer, and is an easy addition to product ranging, with profit margins of 25-45% being achievable.
Increasing safety legislation means the PPE market sector is only growing, and Troy UK’s Business Development Team are on hand to support you in adopting or enhancing PPE offerings and liaising with suppliers in the field on your behalf.
Recently Simon James and Wendy Perkins supported Member DJ Evans to reconfigure their trade counter and source information to submit pricing proposals to customers….
“Now DJ Evans is a Troy UK member we have access to purchasing leading brands in the PPE and workwear arena. Troy UK have offered fantastic product support, specifically Simon James and Wendy Perkins, who as PPE BDM and Category Managers deliver a fast and knowledgeable service. Simon has been very effective in sourcing all relevant infomation needed to submit pricing proposals to our customers. This has enabled us to have access to a service that can quickly inform you of prices, MOQ’s and a local representative! This is a must for any busy Field Sales Representative.”
Business Development & Marketing Manager
Not only does Troy UK have extensive industry knowledge in the Business Development Team, we also have a fantastic relationship with the British Safety Industry Federation allowing us to offer reduced prices for courses to members. Read more about the value BSIF membership and courses can bring your business here.
“We believe that by using the benefits of BSIF members and the RSSS Shield to market our business, and by being ahead of the curve, we have attracted new and better business….as current members we fully recommend membership to all our fellow Troy members. Remember ‘Anyone can sell Safety, but you wouldn’t buy Safety from just anyone’ ”
Chairman, JBS Group
If you would like support in selling PPE, speak to your Troy Business Development Manager today.
Dormer Pramet Cutting Days 2017
This year’s Cutting Days was the largest in the history of Dormer Pramet.
Cutting Days is a trade fair organized by Dormer Pramet and takes place at the company’s indexable production unit in Šumperk, Czech Republic.
Free to attend, this year’s event ran from 4 – 12 September for customers and students from local schools and technical universities.
The number of people who attended Cutting Days 2017 exceeded 2,000 – with 714 international visitors, 770 from the Czech Republic and 520 students.
This year’s event can be considered as being truly global with a total of 23 groups from abroad visiting Šumperk. Also, the number of visitors from the Czech Republic (770) was almost double compared to the last Cutting Days in 2014.
The agenda included an introduction of our brand new research, development and training facility – the Experience Center – and a product exhibition featuring more than 1,000 indexable and round tools.
In addition, there was a presentation of 16 specially invited partners, production tours and a visit to the nearby Dlouhé Strán? hydro power plant, where there was a focus on presenting our success stories from various industry segments.
Take a virtual tour of Cutting Days 2017 and view around the different areas. Click here to begin!
To watch the video visit https://www.dormerpramet.com/en-gb/newssite/Pages/Cutting-Days-2017-was-largest-ever.aspx
Dormer Pramet UK - Sales Unit Closure
A MESSAGE FROM CHRIS HERRING, DORMER PRAMET, GENERAL MANAGER.
Due to the recent restrictions on movement, we have taken the decision to close our sales office until further notice. This is a precautionary measure to protect the health and wellbeing of our employees, customers and partners.
However, all our staff continue to work from home.
Below is a list of telephone numbers you can call based on your business
location. In addition, our email address (firstname.lastname@example.org) remains
live and is constantly monitored during working hours. Therefore, please
contact us via these channels with your enquiries, stock-checks and orders.
Electronic ordering (DOL/EDI) remains unaffected.
|North East England||01246 571313|
|North West England||01246 571316|
|South East England||01246 571318|
|South West England||01246 571319|
|Southern England||01246 571317|
|West Midlands||01246 571350|
|Yorkshire & N/E Midlands||01246 571315|
|Technical Support||01246 571335|
If you find your local number is engaged or not answering, please feel free to
call an alternative.
At this stage, there is no disruption to our services and deliveries will
continue as normal. The only exception being product returns, which we will
unfortunately not be able to accept back until our office re-opens. We will
monitor the situation closely and up-date you with any development and
If you have any further questions, please contact our customer
service team using the telephone numbers or email address shown above.
Alternatively, you can contact your local Dormer Pramet Sales Engineer on
their usual number.
Thank you for your support and patience during this time.
Draper Offers Members To Try Before They Buy...
Being part of Troy THS means access to exclusive products from top suppliers including Draper Tools, who’ve recently introduced three new items especially for members. But how do they hold up and what do members think of these exclusive items? We all know it’s good to try before you buy, so this month, Troy THS members have been putting a Draper exclusive product to the test.
A selection of Troy THS retailers got hands-on with the new Draper Expert Diamond Sintered Tipped Screwdriver Bits (stock no. 99424) and gave us their thoughts.
Here’s a look at what they had to say:
‘’Gripped the bits clean and tight… a tidy, compact set that does what is says on the pack…Good value for money and could be used to sweeten a deal on a power tool’’ Dennis at 5Kingtools
“Aimed at the right customer these will sell off the counter’’ David at Cummins & Jennings
“Diamond coated bits grip the screws better…talking about this would definitely help to secure the sale. I’d recommend them… the diamond coating warrants the price” Steven, GE Tools
“The price seems right and there’re not many alternatives out there, so I give it 4 stars out of 5” John, Lloyds & Jones
Designed to reduce cam-out and increase durability, the 15 diamond tipped screwdriver bits from Draper Tools include the most popular sizes, all colour coded for ease and supplied in a convenient carry case. And remember, these quality bits aren’t available to other retailers, they’re only for Troy THS members, designed to help give you a little extra competitive edge at this difficult time.
To find out more about these and the other exclusive products from Draper, visit b2b.drapertools.com or contact your local Draper Area Sales Manager.
Draper Tools Advent Calendar Raises £7k in Aid of 'Tools for Self Reliance'
Family run tool firm, Draper Tools, launched its 2021 tool advent calendar earlier this year, featuring 24 doors of tools to open in the countdown to Christmas. With Christmas being the season of goodwill, the company pledged to donate £1 from the sale of every calendar to the charity Tools for Self Reliance. The calendar has been so popular that it raised £7,000, which was recently presented to the charity alongside an additional donation of £500, made in lieu of sending Christmas cards this year.
Draper Tools has a long-standing relationship with its charity partner Tools for Self Reliance. The charity collects and refurbishes hand tools and sewing machines for training projects in Africa, enabling people to learn a trade and earn a sustainable income. Since becoming an official charity partner earlier this year, Draper Tools has been giving its support with fundraisers and tool donations.
Fran Weeks, PR Manager at Draper Tools commented: “Recent times have been tough for so many organisations but especially charities, who’ve faced numerous challenges throughout the pandemic. When the time came to launch our 2021 advent calendar, we all felt it made sense to donate some of the proceeds to our charity partner Tools for Self Reliance, in recognition of the incredible, life-changing work they do. It seems our customers felt the same way – the calendar was snapped up in record time. We’ve been so happy to see the reaction to it and how it’s been helping people countdown to Christmas. We’d like to say a huge thank you to everyone who bought one this year.”
Lauren Smits, Fundraising & Events Officer at Tools for Self Reliance, commented:
“Tools For Self Reliance couldn’t be happier with the success of the fantastic Drapers Tools advent calendar and would like to say a big thank you on behalf of all the team here in the UK and everyone we work with overseas. The continued support from Draper Tools enables people in Africa to earn an income and support their families and communities – we can’t wait to see what we can do next as a charity partnership.”
The Draper Tools Advent Calendar 2021 received widespread media attention and was named one of the best in the national press. It even made its TV debut this year when it was featured on Steph’s Packed Lunch on Channel 4. The 24 doors of the calendar open to reveal specially selected tools that make up a 54-piece tool kit. Draper Tools has completely sold out of advent calendars, though any tool lovers keen to get their hands on one may still find a limited number available from local retailers and online sellers.
The team at Draper Tools send a huge thanks to the Troy members who bought calendars!