Continuing the Industry 4.0. Conversation: System Integration

At Troy we have access to a variety of information channels where we can share insights
and thrive in the current industry.

In this issue, we have some advice from our very own expert on ‘System Integration’. Kailam Dale joined Troy earlier this year, and is the Implementation Lead for the new Business Central platform. Before Troy he has worked predominantly in Education and training with focuses on lifelong learning and Apprenticeships, working with Businesses developing their Levy.


“System Integration is a term commonly used to show that components or units can communicate and/or interact with each other whether this is in IT, or in Engineering it is, system communications — no different to cogs in a wheel. This is why most quick visual representations of system integration includes
a cog! In this 4th Industrial Age, system integration is becoming increasingly a part of our everyday lives, usually without us noticing. Being able to turn on your home lights and heating from your smartphone and ensuring that your marketing team can post about your newest deal on 4 social media platforms at the same time are just a few examples of system integration impacting our everyday working lives.


“System integrations, at their heart allow for computers and devices to “talk” to each other. Relying more on these computer “conversations” allows for quicker, more reactive, and easier processing of information. It is important to note that in business system integrations are not going to make you money, they do not create revenue; but they save time and resources and increase profitability. In retail, system integration has made a customer’s journey through your business easier than ever. From the moment they purchase an item; different systems update your finance and accounts, update your stock levels, they create a customer profile and send receipts and/or invoicing, they communicate with your analytics system to create an understanding of best sellers this week and maintain a relationship with that customer to promote repeat custom. Previously in your business that list of steps could have been hours of work per customer, and now all of this is automated for you to keep your costs down and your focus where it should be.

“Some of the hardest challenges in this is universal or widespread practice. Throughout the ages, technologies have been created to compete. From the days of Betamax vs VHS, Apple vs Windows, HD DVD vs Blu-ray, and PlayStation vs Xbox, we have always debated about who we think has the best solution and we always will. This competition is great in a lot of aspects, ensuring a fair marketing,
encouraging competition, and further developing your product to stand out as the best. The downside is the time taken between everyone trying to market their version as the preferred or better technology and when we finally adopt one over the other.


“The challenge for you, is to not fall in the false trap of waiting until the dust settles. In some of the cases above the battle still goes on generations after the technologies emerged and if we all sat back and waited for a winner, we would still have people with a Nokia phone in their hand and listening to “Little
Mix” on a 78 vinyl. Be the driving force in your business, research the technologies available, weigh up positives and negatives of different systems, ask other businesses in your area of what systems they have and the benefits to them, and get involved in making the new world a better place for you and your business.”

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